Coronavirus Resources and Protocol 

The Irving Convention Center at Las Colinas is continuing to closely monitor the international outbreak COVID-19, and we are diligently working with Texas Department of State Health Services and Dallas County Health and Human Services (DCHHS), as well as the U.S. Travel Association, Destinations International and the International Association of Venue Managers to stay abreast of the news, protocol and to share updates.


DALLAS COUNTY SHELTER-IN-PLACE

Effective March 29, 2020 and continuing through 11:59 p.m. April 3, 2020, Dallas County Judge Clay Jenkins ordered all individuals anywhere in Dallas County (including Irving) to shelter in place. People may only leave their residences for essential activities, perform essential governmental functions, or to operate essential businesses. Essential businesses do include food and delivery pick-up, for a comprehensive listing of Irving delivery and pick-up options, click here. All businesses operating within Dallas County, except essential businesses are required to cease all activities at facilities located within Dallas County. For clarity, businesses may continue operations consisting exclusively of employees working from home. All essential businesses shall comply with the Social Distancing Guidelines linked below. All public or private gatherings of any number of people occurring outside a single household or living unit are prohibited. This order is anticipated to continue beyond April 3, 2020.
 

Summary of Amended Order of County Judge Clay Jenkins:

  • All individuals living in Dallas County (including Irving) are ordered to shelter at their place of residence, which includes hotels, motels, shared rentals and similar facilities.
  • Residents may leave for essential activities, to perform essential government activities or operate essential businesses.
  • All businesses operating within Dallas County must cease all activities at facilities located within the County except for Minimum Basic Operations.
  • Business may continue operations with employees working exclusively from their residences (working from home).
  • Essential businesses must comply with the Social Distancing Guidelines (pages 10 & 11).
  • All public or private gatherings of any number of people outside of a single household are prohibited.
  • All elective medical, surgical, and dental procedures are prohibited in Dallas County. 
  • With limited exceptions, no person can sell groceries, beverages, toilet article, and ice; restaurant, cafeteria, and boarding-house meals; and medicine, pharmaceutical and medical equipment and supplies for more than the regular retail price the person charge on March 16, 2020.
  • Toilet tissue sales are limited to 12 rolls or one package per purchase.
  • Religious and worship services may only be provided by video and teleconference.
  • Eviction hearings and writs of possession will be suspended for 60 days to protect renters.* 
  • For any household with someone who has tested positive, all household members are ordered to isolate at home.
  • Nursing homes, retirement, and long-term care facilities are ordered to prohibit non-essential visits excluding critical assistance or end-of-life visitation.
  • The Dallas County Sheriff's Office, Fire Marshal's Office, and other peace officers are authorized to enforce this order through criminal or civil enforcement, which is punishable by a fine not to exceed $1,000 and/or confinement in jail for a term not to exceed 180 days. 

Definitions:


Essential Activities

  • Activities or tasks that are essential to the health and safety of members of the household. This includes obtaining medical supplies or medicine, visiting a health care professional or obtaining supplies to work from home.
  • To obtain necessary services or supplies for the household, or to deliver those services or supplies to others. This includes food, pet supplies, any household consumer products, and products to maintain the safety, sanitation, and essential operation of residences.
  • To engage in outdoor activities provided the individuals comply with social distancing requirements. This includes walking, biking, hiking, running, golfing, and tennis).
  • To perform work providing essential products and services at an essential business.
  • To care for a family member or pet in another household.
  • To move to another residence either in or outside Dallas County
  • To engage in Essential Travel


Essential Travel

  • Travel related to Essential Activities, Essential Government Functions, Essential Businesses, Essential Critical Infrastructure, and Minimum Basic Operations
  • Travel to care for elderly, minors, dependents, persons with disabilities, and other vulnerable persons
  • Travel to or from educational institutions for the purpose of receiving distance learning materials or meals. 
  • Travel to return to a place of residence from outside the jurisdiction
  • Travel required by law enforcement or court order
  • Travel by church staff or clergy for the purpose of remoter delivery of religious services and other ministries requiring travel
  • Travel to attend a funeral service
  • Travel for non-residents to return to their place of residence outside of the County


*This applies to Dallas County Justices and not private hotel and apartment owners and landlords. It does not address displacement caused by notices to vacate for non-payment of rent or facility closures.


TEXAS AIRPORT SCREENING & SELF-QUARANTINE

Effective March 30, 2020, Texas Governor Greg Abbott ordered and later amended that every person who enters the State of Texas as a final destination through an airport from the state's of California, Connecticut, Louisiana, New Jersey, New York, and Washington and the Cities of Atlanta, Georgia; Chicago, Illinois; Detroit, Michigan; and Miami, Florida is subject to a mandatory 14-day self-quarantine or the duration of the person's presence in Texas, whichever is shorter. These travelers are required to designate a place of quarantine such as a residence or hotel and provide the Texas Department of Public Safety (DPS) with the quarantine location and proceed directly to the designated quarantine location. Any covered person exhibiting symptoms of COVID-19 shall be escorted to the designated quarantine location by a DPS Trooper. 


Summary of Executive Order of Texas Governor Gregg Abbott

  • Every person entering the State of Texas as a final destination through an airport from the following domestic locations shall self-quarantine for 14 days from the time of entry into Texas or the duration of the person's presence in Texas, whichever is shorter.:
    • State of California
    • State of Connecticut
    • State of Louisiana
    • State of New Jersey
    • State of New York
    • State of Washington
    • City of Atlanta, Georgia
    • City of Chicago, Illinois
    • City of Detroit, Michigan
    • City of Miami, Florida
  • The order does not apply to people traveling in connection with military service, emergency response, health response, or critical-infrastructure functions as determined by the Texas Division of Emergency Management.
  • Each covered person under this order to self-quarantine is responsible for all associated costs including transportation, lodging, food, and medical care.
  • Each covered person shall use a form prescribed by the Texas Department of Public Safety to designate a quarantine location in Texas and provide a full name, date of birth, home address, telephone number, and driver license or passport information.
  • A DPS Trooper or other peace officer will collect a completed form from each covered person immediately from disembarking and verify it against the driver license or passport.
  • Each covered person may leave the self-quarantine only to seek medical care or to depart from Texas.
  • Each covered person is not allowed visitors into or out of the quarantine area except for health department employees, physicians or healthcare providers.
  • Each covered person shall not visit any public spaces.
  • DPS Special Agents will conduct unannounced visits to the designated quarantine locations to verify compliance by verifying physical presence off covered persons.
  • Failure to comply is a criminal offense punishable by a fine not to exceed $1,000, confinement in jail for a term not to exceed 180 days, or both. 


TEXAS ROADWAY SCREENING & SELF-QUARANTINE

Effective March 30, 2020, Texas Governor Greg Abbott ordered that every person who enters the State of Texas through roadways from Louisiana or any other state proclaimed hereafter is subject to a mandatory 14-day self-quarantine from the time of entry or the duration of the person's presence in Texas, whichever is shorter. These travelers are required to designate a quarantine location in such as a residence or hotel and provide the Texas Department of Public Safety (DPS) with the quarantine location and proceed directly to the designated quarantine location. Any covered person exhibiting symptoms of COVID-19 shall be escorted to the designated quarantine location by a DPS Trooper.


Summary of Executive Order of Texas Governor Gregg Abbott

  • Every person entering the State of Texas through roadways from Louisiana, or any state designated at a later time, shall self-quarantine for 14 days from the time of entry or the duration of the person's presence in Texas, whichever is shorter.
  • The order does not apply to people traveling in connection with commercial activity, military service, emergency response, health response, or critical-infrastructure functions as determined by the Texas Division of Emergency Management.
  • Each covered person under this order to self-quarantine is responsible for all associated costs including transportation, lodging, food, and medical care.
  • The Texas Department of Public Safety (DPS) will enforce this order along the Texas-Louisiana border.
  • Each covered person shall use a form prescribed by the Texas Department of Public Safety to designate a quarantine location in Texas and provide a full name, date of birth, home address, telephone number, and driver license or passport information.
  • A DPS Trooper or other peace officer will collect a completed form from each covered person and verify it against the driver license or passport.
  • Each covered person may leave the self-quarantine only to seek medical care or to depart from Texas.
  • Each covered person is not allowed visitors into or out of the quarantine area except for health department employees, physicians or healthcare providers.
  • Each covered person shall not visit any public spaces.
  • DPS Special Agents will conduct unannounced visits to the designated quarantine locations to verify compliance by verifying physical presence off covered persons.
  • Failure to comply is a criminal offense punishable by a fine not to exceed $1,000, confinement in jail for a term not to exceed 180 days, or both. 


COVID-19 TESTING SITES IN DALLAS

2500 Victory Plaza, Dallas, TX 
9191 S. Polk St., Dallas, TX 

The testing locations will be open from 8 a.m. to 8 p.m. daily. You do not need to be a resident of Dallas County to visit the testing locations, but you do need to meet all of the criteria below:   

  • A temperature of 99.6 or higher
  • A Cough
  • Shortness of Breath

There is an additional drive through location at Parkland Hospital, which is available by appointment only for current Parkland patients with a Parkland physician's order or are first responders and healthcare workers. Parkland patients can contact the COVID-19 Patient Line at 214-590-8060.


COVID-19 MENTAL HEALTH SUPPORT LINE

The North Texas Behavioral Health Authority launched a dedicated COVID-19 mental health support line to provide trauma informed support and psychological first aid to those experiencing stress and anxiety. It is normal to feel stress, anxiety, grief, and worry during times of public crisis. This dedicated line will provide relief to their traditional crisis line while providing the necessary support within our community as we work through this specific crisis. The NTBHA COVID-19 Mental Health Support line is available 24/7 and can be reached at 833-251-7544. 


CLOSURES

The Visit Irving offices and the Irving Convention Center are closed until further notice
City of Irving Closures
Dallas County Closures
City of Dallas Closures


HOW TO CONTACT US

While our staff will not be in the office physically, they can all be reached via phone and email. A full listing of staff contact information can be found on the following pages:

Irving Convention Center Staff
Visit Irving Staff 
General Email Inquiries: info@irvingtexas.com
General Phone Inquiries: 972-252-7476
Website Contact Form


IRVING CONVENTION CENTER PRECAUTIONARY MEASURES

In addition to complying with the Dallas County Shelter-In-Place Order and City of Irving Ban on Public Gatherings, the Irving Convention Center is following all Centers for Disease Control and Prevention (CDC) and DCHHS protocols, we are increasing precautionary measures, training, and communication throughout the facility. 

  • All meetings and events scheduled at the Irving Convention Center during this time frame have been canceled or rescheduled.
  • The Irving Convention Center has significantly increased cleaning protocols to include more frequent wiping and disinfecting of touch points in its facility during occupied event hours, such as door handles, elevator buttons, handrails, restroom stall doors and sinks.
  • The Irving Convention Center has also performed a deep cleaning of the entire facility and will continue to do so on an ongoing basis. 
  • We have ensured that hand sanitizer stations are strategically placed in all areas throughout the building.
  • The teams at Visit Irving and the Irving Convention Center have a response plan in place in case someone shows symptoms of COVID-19.
  • We will continue to participate in webinars and conference calls with the U.S. Travel Association, Destinations International, International Association of Venue Managers and others to stay abreast of new practices, protocols and guidance and to provide ongoing training for staff regarding best practices to provide a safe and healthy environment.
     


HOTEL INFORMATION

Irving Hotel Temporary Closures:

Click here for a complete list of Irving Hotels


Regularly Updated Hotel Alerts:

Complete, Updated Guide to Hotel Elite Status During the Coronavirus

 

AIR TRAVEL

DFW Airport is one of 11 U.S. airports identified by the Department of Homeland Security (DHS) to screen passengers for the Coronavirus. All direct DFW flights to and from China and South Korea have been suspended until April 23-25. All passengers from New York State, New Jersey, Connecticut, and the City of New Orleans are ordered to self-quarantine for 14 days. Customs and Border Protection (CBP), DHS, and Centers for Disease Control (CDC) remain on site screening passengers from specific regions and countries. The airport has implemented enhanced sanitation efforts in all terminals and airport buildings.  Additionally, they increased the availability of automated hand sanitizers and continue to work closely with federal, state and local public health partners.


COVID-19 Airport Alerts:


Regularly Updated U.S. Airline Alerts:

Complete, Updated Guide to Airline Elite Status During the Coronavirus

Requirements for United States citizens to obtain Real ID Act compliant identification has been extended until October 1, 2021.

 

CORONAVIRUS AND TRAVELING


HOSPITALITY INDUSTRY SPECIFIC GUIDANCE


ADDITIONAL RESOURCES


EMERGENCY CLINICS

For the nearest emergency medical clinics to the Irving Convention Center and throughout Irving, please click here.
 

INDIVIDUAL PRECAUTIONARY MEASURES

The best way you can protect yourself is to practice healthy habits every day and take steps that will protect yourself from being exposed to the spread of respiratory viruses. It is always recommended that people who are ill avoid travel to keep from potentially exposing others to viruses. Please follow the CDC recommendations to help prevent the spread of respiratory viruses. Wash your hands often (between fingers and under nails) with soap and water for at least 20 seconds.  If soap and water are not available, use an alcohol-based hand sanitizer.


Protect Others From Getting SickProtect Yourself and others from getting sickWash Your Hands

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